Reporting & Server Management
System Administration
VIA Networks team of industry certified engineers are continuously monitoring the health and performance of your servers, reporting and making system improvements as needed.
We make sure your systems are up-to-date and managed for maximum uptime, security and performance.
Operating System Management
VIA Networks will monitor the performance and availability of Windows base Operating Systems and respond to critical events and performance indicators to prevent possible Operating System service outages. We ensure that your system and its components are available and working correctly.
Advanced Monitoring
We believe the ability to be proactive is critical to meeting the high availability requirements of our customer’s application solutions. It is for this reason that all managed solutions are continuously monitored from both our US and London based Operations Centers using a suite of tools from the industry leader in reporting. These tools give our team of highly trained engineers the ability to have insight into not only application availability but key resource utilization such as CPU and disk space allowing potential issues to be addressed on a proactive basis before key application systems are impacted.
Custom Application Monitoring
As part of our solution delivery process, our engineers work with you to tailor a solution that ensures all phases of your application transactions are monitored. This can include custom scripts and triggers that can both emulate the desired end user experience and initiate pre-defined corrective procedures in the event of a failure or a resource threshold has been reached.
To ensure continued solution availability and the ability to meet future capacity needs, monitoring and resource utilization reports are reviewed with customers on a monthly basis.
Web Analytics and Statistics
We use, Urchin 5, an industry leading web analytics software that is employed by millions of Web sites worldwide. Urchin analyzes traffic for your websites and provides accurate data to help you understand the most popular information on your site and areas to improve your customers’ experience. Reports provide you with easy-to-understand information like website traffic, visitor navigational paths , exit points and much more.
Web analytics are essential for your executive, marketing, webmaster, and Web designer teams in determining how your online presence converts to real sales.
